Shipping and Delivery

Processing Time: Orders are typically processed and handed to our shipping carriers within 1–2 business days (Monday–Friday, excluding holidays). In rare cases of high order volume, a short delay may occur. You will receive a confirmation email with tracking information once your order ships. If you don’t see it, please check your spam or junk folder.

Where We Ship: We currently ship within the United States only.

Shipping Rates: Shipping is calculated at checkout based on your order and delivery address. Orders of $200 or more qualify for free shipping.

Carrier Partners: We partner with USPS, UPS, and FedEx to provide reliable delivery. Once a package has been transferred to the carrier, it is in their possession. While we monitor shipments closely, Pro-Nova Peptides cannot control or guarantee carrier transit times or handling.

Tracking Your Order: For real-time delivery updates, use your tracking number directly on the carrier’s website.

Damaged, Missing or Incorrect Items: Please see our Return and Refund Policy below.

Cancellations: See our Cancellation Policy.

Return and Refund Policy

Last Updated: August 14th 2026

Welcome to Pro-Nova Peptides. We are committed to providing the highest quality research materials and ensuring your complete satisfaction. Because our products are specialized compounds intended strictly for laboratory and research purposes, we maintain clear guidelines to protect product integrity while supporting our
valued researchers.

1. Eligibility for Returns

Due to the sensitive nature of research materials, we generally cannot accept returns on products once they have left our controlled supply chain. However, we want to ensure you are fully supported if an issue arises on our end.

You may request a replacement or store credit if:

  • You received an incorrect item different from what was ordered.
  • Your package arrived physically damaged or compromised during transit.

2. Reporting an Issue

If there is an error with your shipment, please notify our support team within 7 business days of delivery.

  • Please include your order number, a clear photo of the items received (including the packaging and shipping label), and a brief description of the issue.
  • Claims made after 7 business days cannot be considered for replacement or credit.

3. Non-Returnable Item

To maintain strict quality control and safety standards, the following items are final sale:

  • Products that have been opened, punctured, reconstituted, or tested.
  • Items ordered in error by the customer.
  • Products purchased during clearance or final-sale promotional events.

4. Processing Replacements & Store Credit

Once your claim is reviewed and approved:

  • Replacements: We will expedite a replacement of the correct or undamaged item at no additional shipping cost to you.
  • Store Credit: In instances where a replacement is unavailable, store credit will be issued to your account for future use.

5. Chargeback and Dispute Policy

We strive to resolve any fulfillment or product concerns directly and swiftly. We kindly ask that you reach out to our customer support team first to address any issues before initiating a payment dispute or chargeback with your financial institution.
If you have any questions or need assistance with an active order, please reach out to our team at Pronovapeptides@pronovapeptides.com