Cancellation Policy

Cancellation Policy

Last Updated: September 29th 2026

You may cancel your order at any time before it ships.

How to Cancel: Email us at pronovapeptides@pronovapeptides.com with your order number and the subject “Cancel Order”. Orders are typically processed and handed to our carrier within 1–2 business days, so please contact us as soon as possible.

Before Shipping: If your order has not yet shipped, we will cancel it and refund your payment in full.

After Shipping: Once an order has shipped, it can no longer be cancelled. If there is a problem with a delivered order, please see our Shipping, Returns & Legal Disclaimer.

Frequently Asked Questions

Essential information about our research-grade peptides and quality standards.

Peptides are short chains of amino acids linked by peptide bonds, typically consisting of 2-50 amino acids. They serve as the building blocks of proteins and play crucial roles in biological processes.

Research peptides are supplied to defined specifications for use in laboratory research.

Key characteristics: High purity (≥98%), lyophilized form for stability, accompanied by Certificates of Analysis (COA), and handled under strict quality control protocols.

Peptide purity refers to the percentage of the target peptide present in a sample, measured via High-Performance Liquid Chromatography (HPLC).

Our Standard: All our research peptides maintain ≥98% purity, verified by third-party laboratory testing and documented in our Certificates of Analysis.

Higher purity is critical for research because impurities can interfere with experimental results and compromise the reproducibility of studies.

All products are supplied in lyophilized powder form within sealed vials. This format provides:

Maximum stability: Extended shelf life compared to liquid solutions
Precise measurement: Researchers can work with desired quantities
Contamination protection: Sealed vials prevent environmental exposure
Shipping durability: Powder form is more stable during transit

Lyophilized peptides:

Store at -4°F for long-term storage (up to 24 months)
Store at 36-46°F (refrigerated) for short-term storage (up to 3 months)
Keep away from light, moisture, and repeated temperature fluctuations

We supply research-grade peptides to:

Academic and university research laboratories
Pharmaceutical and biotechnology companies
Independent research institutions
Licensed professionals conducting legitimate scientific research

We maintain rigorous quality control through a multi-step verification process:

Purity: ≥98%, reported on each batch's Certificate of Analysis
Identity: Checked against a reference standard, with the method named on each certificate
Third-Party Testing: Independent laboratory verification
Batch Documentation: Lot numbers linked to their certificates

"Research Use Only" (RUO) is a classification indicating that a product is intended exclusively for laboratory research and experimental investigation.

All orders are shipped with research-grade handling protocols:

Packaging: Insulated containers with cold packs when required
Carriers: USPS Priority Mail
Processing: Orders placed before 12 PM EST ship same business day
Tracking: Full tracking information provided via email

We stand behind every product:

Quality guarantee: Full replacement or refund if products don't meet stated specifications
Shipping issues: Free replacement for damaged or lost shipments
Unopened returns: Accepted within 30 days for store credit

Cancellation Policy

Frequently Asked Questions

What are research peptides?

What does peptide purity mean and why does it matter?

What form do your peptides come in?

How should research peptides be stored?

Who can purchase research peptides?

How do you ensure peptide quality?

What does "Research Use Only" mean?

How are peptides shipped?

What is your return and refund policy?

Frequently Asked Questions

What are research peptides?

What does peptide purity mean and why does it matter?

What form do your peptides come in?

How should research peptides be stored?

Who can purchase research peptides?

How do you ensure peptide quality?

What does "Research Use Only" mean?

How are peptides shipped?

What is your return and refund policy?

⚠️ Research Use Only — Legal Acknowledgment

Exclusive Member Access

Become a Member